Terms of Service

Read this first. By creating an account or using this portal you agree to these terms. If you are agreeing for a business, you confirm you may bind that business, and "you" means that business.

Two documents, two subjects. These terms cover the portal and your commercial relationship with us. The End User License Agreement that ships with the software covers your use of the software itself. Where the two conflict on a question about the software, the End User License Agreement controls.

Portal. This website and its API, operated by Veblen Appraisals LLC ("we", "us").

Software. The Veblen appraisal platform distributed as a container image.

Deployment. One running instance of the Software, identified by a deployment identifier and authorized by one license key.

Self-hosted deployment. A Deployment you install and operate on infrastructure you control.

Hosted deployment. A Deployment we provision and operate for you as a single-tenant stack under the fully hosted add-on.

Client Data. Everything your practice puts into a Deployment, including your client records, uploaded documents, appraisal files, reports, and financial records.

Cleared Volume. Payments the Software collects from your clients through its built-in card and PayPal rails during a billing period.

Accuracy. Give us a real company name and a billing address we can reach. We send license notices, billing notices, and security notices to the address on the account, and notices sent there count as delivered.

Credentials. You are responsible for what happens under your account. Tell us promptly if you believe a credential has been exposed.

Eligibility. You must be able to form a binding contract, and you may not use the Portal if we have previously terminated your account.

One key, one deployment. Each license key authorizes the single Deployment it names. A key presented by a different deployment identifier is refused.

Asset classes. Your license names the asset classes your Deployment may enable. The list is signed into the license grant, so a Deployment cannot widen its own entitlement. Add or drop classes from your dashboard, and the change reaches the Deployment on its next refresh.

Registry access. Deploy tokens issued through the Portal exist to pull the Software image for your own Deployment. Do not share them, publish them, or use them to redistribute the image.

Verification. A Deployment verifies its license against the Portal and caches the signed answer. Interfering with verification, forging a grant, or altering a Deployment to bypass entitlement checks terminates your license immediately.

Models. Revenue Share bills $99 per month for your first asset class plus 0.5% of Cleared Volume, and never exceeds $999 per month in total. Annual License bills $2,400 per year for your first asset class with no volume component. Additional asset classes bill $30 per month or $1,500 per year each.

Add-ons. Fully hosted operation bills $249 per month. Priority support bills $199 per month. Both can be turned on and off from your billing page and bill from the day they are enabled.

Setup. Revenue Share carries a one-time setup fee of $499. Annual License carries none.

The first 90 days. A new Revenue Share account pays no base fee for its first 90 days and owes only the volume component during that window. The base fee begins on day 91. Add-ons bill from day one.

How volume is measured. Your Deployment reports the volume it cleared for the period. We bill from that report. We do not read your ledger and we do not see the underlying transactions. Reporting figures you know to be understated is a material breach.

Payment. Fees are charged to the payment method on file through Stripe. Amounts are in United States dollars and exclude taxes, which you owe where they apply.

Non-payment. A failed charge starts a dunning sequence. A single failure does not interrupt service. If dunning finishes without payment we may suspend the account, and suspension suspends every Deployment on it.

What we run. A Hosted deployment is a single-tenant stack, meaning your own application, your own database, and your own assistant service. We do not place your practice in a shared database with another practice.

Our role in your data. For a Hosted deployment we process Client Data solely to operate the Deployment for you, on your instructions. You remain responsible for that data and for the lawful basis on which you collect it. We do not use Client Data to train models, and we do not sell it.

Backups. We take periodic database exports of Hosted deployments so a stack can be restored. Backups exist for recovery and are not a substitute for exports you keep yourself.

Export and exit. You may request a full export of a Hosted deployment at any time, and you may move it to your own server and continue as a Self-hosted deployment. Ending the hosted add-on does not end your license.

Availability. We aim to keep Hosted deployments reachable and we do not commit to a numeric uptime figure. Maintenance that requires downtime is scheduled where we can and announced through the Portal.

Ownership. Client Data is yours. Nothing in these terms transfers any ownership of it to us.

Self-hosted deployments. Client Data stays on your infrastructure. The Portal receives your version, schema tip, user count, and a ledger health flag, which is what the fleet view and the volume report are built from.

Details. The Privacy Policy describes exactly what the Portal collects, who processes it, and how long it is kept.

You agree not to do any of the following.

• Redistribute, resell, sublicense, or host the Software for a third party as a service.
• Reverse engineer the Software except where that right cannot lawfully be restricted.
• Remove or obscure copyright, license, or attribution notices.
• Share license keys or registry tokens outside your own organization.
• Probe, scan, or overload the Portal, or attempt to reach another account's data.
• Use the Software to produce appraisals you are not qualified or licensed to produce.

You are responsible for meeting the professional standards that govern your own practice, including USPAP where it applies and any state credential your work requires. The Software assists your work and does not certify it.

Ours. The Software, the Portal, and everything in them other than Client Data remain ours. These terms grant a limited right to use them and transfer nothing else.

Yours. Your brand, your reports, and your Client Data remain yours. We may name you as a customer only with your permission.

THE PORTAL AND THE SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE, THAT MARKET DATA OBTAINED THROUGH IT IS ACCURATE OR COMPLETE, OR THAT ANY VALUATION IT ASSISTS WITH IS CORRECT. VALUATION JUDGMENT IS YOURS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, AND WHERE THAT IS SO THEY APPLY TO THE FULLEST EXTENT ALLOWED.

You will defend and indemnify us against claims arising from your use of the Software, your Client Data, your appraisal work product, or your breach of these terms. We will tell you promptly about any such claim and let you control the defense of it.

By you. Cancel from your billing page. Cancellation takes effect at the end of the paid period, and fees already paid are not refunded except where law requires.

By us. We may suspend or terminate for non-payment after dunning, for a material breach of these terms, or where required by law. Except for abuse or a legal requirement we will give you notice and a chance to cure.

What termination does. License verification stops succeeding and the Deployment locks to its setup screen. Your database is not deleted and your Client Data is not touched. For a Hosted deployment we retain your data for 30 days after termination so you can export it, and we delete it after that.

What survives. Sections 8 through 11, any fees owed, and section 14 survive termination.

We may update these terms. For a change that materially reduces your rights we will give notice to your billing address at least 30 days before it takes effect, and continuing to use the Portal after that date accepts the change. The effective date at the top of this page always reflects the current version.

Law. These terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

Talk first. Before filing anything, send a written description of the dispute to the legal address below and give us 30 days to resolve it.

Venue. Disputes not resolved that way go to the state or federal courts located in Georgia, and both of us consent to that venue.

Entire agreement. These terms and the End User License Agreement are the whole agreement between us on this subject.

Severability. If a provision is unenforceable the rest stays in force.

Assignment. You may not assign these terms without our written consent. We may assign them to a successor in a merger or a sale of the business.

No waiver. Not enforcing a provision once does not waive it later.

Veblen Appraisals LLC

• Legal questions, open a ticket or write legal@veblen.dev
• Billing questions, billing@veblen.dev
• Privacy questions, privacy@veblen.dev